FAQ's
Frequently Asked Questions
Orders & Purchases
What products do you sell?
What products do you sell?
We specialize in discounted plumbing, HVAC, and home improvement supplies—many from overstock, surplus, or limited inventory.
Can contractors get special pricing?
Can contractors get special pricing?
Yes. Apply for a wholesale account to unlock tiered pricing and tax-exempt checkout.
When will my order arrive?
When will my order arrive?
Most orders ship within 1–3 business days. Transit time depends on your location and item size. Heavy items may ship via freight.
Can I cancel or edit my order?
Can I cancel or edit my order?
Once an order is placed, we begin processing it quickly. If changes are needed, contact us within 24 hours and we’ll do our best to help.
How do I get support?
How do I get support?
Our team is available Monday–Friday by phone or email. You can also submit a message through our contact page.
Need More Help?
Need More Help?
Browse our full FAQ section or get in touch — we’re here to make sure everything goes smoothly.
Returns & Exchange
How do I return something?
How do I return something?
Start a return by reaching out to our support team. We'll provide instructions and eligibility guidelines.